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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
MacBook Pro
macOS 11.0 Big Sur

I'm trying to find a solution to not being able to scan any longer via Wifi and was wondering, if the HP Envy 5530 would be able to scan a document to a Memory Card and if then, I could select that document and send it via Wifi to my laptop - is this printer that clever or am I grasping at straws. Also, I've posted a couple of questions and never heard back, so are questions being responded to generally by HP technicians ? 

4 REPLIES 4
HP Recommended

It's explained in the user manual:

 

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HP Recommended

thank you for coming back to me on this. Will try it via the USB cable for which I just ordered the plug that fits into the printer, but good to know it may actually work with the scanner that way indeed. Fingers crossed.

HP Recommended

thanks for your input. I had followed the instruction before asking the question, but it looks like it's not as easy as just disconnecting Wifi and doing it via the USB cable. From what I understand you have to install the HP Printer programme on your computer (which I can't do at the moment as I have an Apple 11.4 and HP download programmes only go to 10.5 and I got an error message). Apparently you then have to update the settings on that programme to make it work. Without it, it isn't clever enough to find the laptop and just save the scan to the Documents folder - tried all variations on the theme but not getting any further unfortunately on getting the scanner back working again. Pity as I really liked this printer/scanner. 

HP Recommended

if you want to scan to SC card then you don't need a computer or driver, only a printer and an suported SD card.




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