Cancelling trial smart phone fax app

[SONI4]

Thank you! I have the HP OFFICE JET 5258

[Betty0610]

Thanks!

Mobile fax service via HP Smart app is free for a limited time and a limited number of pages. HP has the right to disable the service at any time for any reason for anyone or all users. HP has the right to delete accounts and all related files, records and access. Please review the terms of service by clicking here.

To know how to setup and use Mobile Fax, click here.

For more info and FAQ's on Mobile Fax, click here.

Hope this helps! Keep me posted.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SONI4]

Thank you, but this does not tell me how I can cancel the subscribtion.

[Betty0610]

The mobile fax is an in-built feature on the HP Smart App. You can choose to use it or just let it be. If you have not enrolled or entered any details, you don't have to worry.

Hope this helps! Keep me posted. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[camarsh]

I would like to cancel my Mobile Fax trail as well. 

I have read the forum and but have yet to see an answer to the question. 

HP DeskJet 2700

Thanks

Carrie

[Echo_Lake]

@camarsh

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, To get the answer to this question, the mobile fax is an in-built feature on the HP Smart App it cannot be disabled. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[camarsh]

Thank you for replying!  I’m not trying to disable it, I am wanting to cancel the trail because I don’t want to pay for it once the trail is up. 

Thank you

Carrie

[Echo_Lake]

@camarsh

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Acomer820]

It's free until sometime in mid-2021. See https://www.hpsmart.com/us/en/mobile-fax/faq. Go to the "What does the Mobile Fax service cost?" section. 

[Kat-kat_1]

this still does not give you a step by step how many different times do we need to ask a simple question, how do you stop the trial Mobil fax? HOW DO YOU NOT CONTINUE AFTER THE TRIAL PERIOD????