Cannot Configure Server Authentication for SMTP Server on Laserjet 3301

[jstipe66]

I am trying to configure the Server Authentication setting in the SMTP server settings for the printer. I am unable get past "Server does not require authentication..." so that I can enable the authentication.

How do I get to the Server Authentication settings?

[zoey7886 · Accepted solution]

@jstipe66, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Configuring Server Authentication Settings for SMTP on HP Color LaserJet Pro 3301! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To configure the Server Authentication setting for your HP Color LaserJet Pro 3301 printer's SMTP server, follow the steps below:

Access the Embedded Web Server (EWS):

• From the printer control panel, swipe down to open the status center and find the printer's IP address.
• Type the IP address into a web browser's address bar on a computer within the same network. Hit 'Enter' to access the EWS.

Sign In:

• If prompted, enter the printer PIN code found on the inside of the toner access door.

Navigate to Email Server Settings:

• Once in the EWS, expand the 'General' tab in the left pane.
• Select 'Email Servers' to open the configuration page.

Add or Edit SMTP Server Profile:

• Click the 'Add' icon to create a new email profile or select an existing one to edit.
• Enter the SMTP server settings, including server name and port number.

Configure Authentication Settings:

• In the 'Server Authentication' drop-down list, ensure that 'Server requires authentication' is selected.
• Enter the necessary authentication credentials (username and password).
• If the server does not require authentication, ensure that 'Server does not require authentication' is not selected.

Test and Save Settings:

• Click 'Apply' and then use the Test option to verify the configuration. Ensure a successful test message is sent.

Keep in mind, if standard options are not available, it may be due to restrictions on your network or administrative privileges.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jstipe66]

Thanks...I had to change browsers to make the server authentication settings appear

[zoey7886]

@jstipe66, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,