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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-19-2016 05:54 AM

HP Recommended
Product: Deskjet 2540
Operating System: macOS 10.12 Sierra

I have recently bought a new Macbook Pro and migrated all the data, software, etc over from my old MacBook Air. All went successfully.

One problem I have just noticed I have, however, is with saving a scanned document to a file. The SAVE button is greyed out.

So, wirelessly, I can scan the document(s) - no problem. Only, I cannot save it. This applies to all formats - pdf, tiff, jpeg, etc.

This was never a problem on my MacBook Air.

Please let me know if you have experienced a similar problem and how I might go about resolving it.

Many thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2016 08:35 PM

HP Recommended

Had the same issue, whilst waiting for an update software from HP for OS Sierra, you can press print and then save as PDF. That worked for me until HP updates its software I guess.

View solution in original post

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6 REPLIES 6

‎10-19-2016 08:35 PM

HP Recommended

Had the same issue, whilst waiting for an update software from HP for OS Sierra, you can press print and then save as PDF. That worked for me until HP updates its software I guess.

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‎10-20-2016 02:46 AM

HP Recommended

Thanks for this. But I cannot find any faciility for saving as pdf (or any other format) after clicking Print. It merely starts to print the scanned document. Any further help/advice would be much appreciated. Thanks.

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‎10-20-2016 02:54 AM

HP Recommended

Did a bit more digging online, apparently HP Scan does not work with Sierra. Another user flagged this.

 

http://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Download this and you should be sorted.

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‎10-20-2016 03:31 AM

HP Recommended

This is fantastic - thank you very much indeed.

This new software is much easier and does the trick!

Thanks again for your very prompt and efficient assistance. Really much appreciated.

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‎10-30-2016 06:29 PM

HP Recommended

UNTIL HP releases the fix for this (after it breaking with the Sierra OS upgrade), my workaround is using the Image Capture application that Apple provides (others) programs. Very basic but works.

 

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‎11-01-2016 04:44 AM

HP Recommended

http://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Download this and you should be sorted.

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