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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-30-2018 07:34 PM

HP Recommended
Product: HP PRO 8600
Operating System: Microsoft Windows 10 (32-bit)

I'm trying to scan documents that have both Legal and Letter size. But I don't see an "Auto" choice. It's either the "Entire scan", which when I choose this option, everything comes out legal size, or the "letter size", which doesn't help for my legal size docs.

 

Is there an update I can install? Or how can I fix this issue?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2018 07:55 PM - edited ‎05-30-2018 07:56 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this, it has the "Auto Detect Size" under the "Page Size"

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here.

 

For scanning to PDF (with small filesize etc), check out this post.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎05-30-2018 07:55 PM - edited ‎05-30-2018 07:56 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this, it has the "Auto Detect Size" under the "Page Size"

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here.

 

For scanning to PDF (with small filesize etc), check out this post.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-30-2018 09:11 PM

HP Recommended

Hi Greenturtle,

 

It worked!  Thank you SO much for your help! =D

 

 

 

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‎05-30-2018 11:56 PM

HP Recommended

Hi @rsrico,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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