Cannot Scan from Android HP Smart with LaserJet M1536dnf MFP

[adamreisberg]

As of today, I cannot scan from an Android phone with a HP LaserJet M1536dnf MFP using HP Smart on Android 10.

The error that is gives me is an alert box with the message "Scan Error Scan Unsuccessful"

I have tried:

• Resetting the printer
• Removing HP Smart, reinstallating
• Resetting network connection

The M1536dnf will:

1. Print from Android (using default print service)
2. Scan from Windows 10 (via the HP Smart app)
3. Print from Windows 10

It just will not scan from Android using HP Smart

[TEJ1602]

@adamreisberg., Welcome to HP Support Community!

Check for any updates for your Android device.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try scanning.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[adamreisberg]

I updated the firmware on the Firmware on the printer when I had the issue initially. I am also running the most recent version of the HP Smart on my Android device (HP Smart 7.3.149). I am still unable to scan from the HP Smart Android application.

[TEJ1602]

@adamreisberg

I'd further suggest you contact the HP Support in your region for help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Yeahyeahyeah]

• I also am having the same problem. I downloaded the new firmware and now it says this printer does not support this feature. 

   

[sandytechy20]

@Yeahyeahyeah

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