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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-20-2020 02:22 PM

HP Recommended
Product: LaserJet M1536dnf MFP
Operating System: Android 9.0 Pie

As of today, I cannot scan from an Android phone with a HP LaserJet M1536dnf MFP using HP Smart on Android 10.

 

The error that is gives me is an alert box with the message "Scan Error Scan Unsuccessful"

 

I have tried:

  • Resetting the printer
  • Removing HP Smart, reinstallating
  • Resetting network connection

The M1536dnf will:

 

  1. Print from Android (using default print service)
  2. Scan from Windows 10 (via the HP Smart app)
  3. Print from Windows 10

It just will not scan from Android using HP Smart

 

Screenshot (Jun 20, 2020 3_12_10 PM).pngScreenshot_20200620-150917.png

Who Me Too'd this topic
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.