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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Cannot Scan in Black and White Using HP Smart

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03-11-2022 09:27 AM
Hi,
HP Smart allow color or grayscale scanning, black only scanning can be done with the HP Scan application.
Please clarify your printer model so we may guide you further accordingly.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
03-11-2022 01:41 PM
Hi,
Let’s download and install its latest HP Full Feature Software below, then launch the HP Scan application:
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
03-11-2022 01:56 PM
I'm unable to complete setup of the software. It gets to the end and I get the message that the browser is unsupported. There's an option to copy the link, which I've copied and pasted into Firefox, Chrome and Edge and, when I click a link to get software, I just get this page: https://oss.hpconnected.com/spinner/
03-11-2022 10:17 PM
Hi,
Please try launching the HP Scan or the HP Envy 4520 application, may it load?
Please let me know the results, as what you describe might only be the product registration step following the installation.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
03-12-2022 09:43 AM
Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.
Past the following command and press enter:
Sc config stisvc depend= rpcss/ShellHWDetection
Now restart your computer and try scanning, may you see any difference?
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂