Cannot add scanner to my HP Envy 7900 printer

[Cefaratti]

Cannot add scanner to my printer

[Kuroi_Kenshi]

Hi @Cefaratti,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If you're experiencing difficulties adding or using the scanner on your HP ENVY 7900 printer, follow these steps to troubleshoot and resolve the issue:

Ensure the Printer is Properly Set Up:

• Verify that the printer is connected to your computer or network and that it is powered on.
• Check that there are no issues with the printer’s connections and settings.

Install the HP Smart App:

• Install the HP Smart app, which is the recommended software for managing your HP printer and scanner. The app includes all necessary drivers and provides guided setup.
• Download the HP Smart app from your app store:
  • Windows
  • macOS
  • Android
  • iOS

Follow the Guided Setup in HP Smart App:

• Open the HP Smart app and click Set Up a New Printer or Add Printer.
• Follow the on-screen instructions to connect the scanner.

Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility to diagnose and fix common scanning issues.
• Download HP Print and Scan Doctor
• Follow the prompts in the tool to resolve any issues.

Check Scanner Settings:

• Ensure that the scanner is enabled and correctly configured in the printer settings.
• Access the settings via the printer's control panel or the HP Smart app.

Ensure the Printer is Connected to the Network:

• Make sure the printer is connected to the same network as your computer.
• Check the wireless connection if using Wi-Fi, or ensure the Ethernet cable is properly connected if using a wired network.

For macOS Users:

• Add Scanner Manually:
  • Go to System Preferences > Printers & Scanners.
  • Click the + button to add a new printer or scanner.
  • Select your HP ENVY 7900 printer from the list and follow the setup instructions.

For thorough guidance and troubleshooting steps, you can refer to the detailed document: HP printer setup (HP Smart app)

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Take care and have an amazing day ahead! 🚀

Best regards,