Cannot change print quality

[RES18]

When printing photos,  I would normally click on "more settings" and change print quality to Best.  Now that is not possible - the dropdown arrow empties the print quality  field, but offers no other step.

I have removed all drivers and the HP app and printer drivers and reinstalled, on both computers accessing this printer, recycled the printer but nothing has changed

[Dragon-Fur]

@RES18 

Welcome to the HP Community --

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@RES18 wrote:

When printing photos,  I would normally click on "more settings" and change print quality to Best. 

Now that is not possible - the drop down arrow empties the print quality  field, but offers no other step.

I have removed all drivers and the HP app and printer drivers and reinstalled, on both computers accessing this printer, recycled the printer but nothing has changed

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I do not see where you mentioned your printer model or operating system/version.

If you did, I may have missed it, or your post failed to include that information.

True - HP Smart app (to be replaced with the new formatted but similar HP App), normally includes "More Settings" and offers a Print Quality setting.

Which options are supported might be impacted by one or more of the following --

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Condition and version of HP Smart / HP App 

•  If uninstalling / reinstalling HP Smart does not help, consider Resetting the application to remove the app's user data and then start fresh.  

• Windows - Reset HP Smart Application

  This action removes the app data without uninstalling the application.

  Settings > Apps > Installed Apps

  Search / Find HP Smart in the apps list

  Open Advanced options > Reset the app

  Restart the computer and log in

  Open HP Smart > Sign in > Add Printer(s)

  What if?

  If the app Reset does not work by itself,

  then

  Uninstall the HP Smart App and start over.

  Restart the computer and log in

  “Get” a new copy of the HP Smart application:

   Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

  Open HP Smart > Sign in > Add Printer(s)

============================

Job Configuration

• The selected Printer / Print Driver - Main menu, first item "Printer".   Different selections impact how the application handles available settings, including those found / listed in "More Settings".

• The Shortcut selected in More Settings -- Always select the appropriate Shortcut from the ribbon / list

General Example - HP Smart - Standard app setup - Printer = OfficeJet Pro 9135e 

Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_15

General Example - HP Smart - HP Smart Printing Driver - 

Simple Photo Print

HP_Smart_Win_Smart_Printing_Photo_4x6_Borderless_7

-- Note --

Printer Properties does depend on the full driver having been installed -

Ask if you need help / want details on installing the full driver.

Provide printer model and OS / version

============================

6)  Printer Properties - Windows

Example - Windows - with Full driver printer software installed -

Printer Properties > Tab Advanced > Driver = HP driver and not the IPP / Microsoft driver

Settings > Bluetooth & devices > Printers & scanners

Select your installed printer from the list

Select Printer Properties

Open Tab Advanced

In the Driver section, verify / adjust to the HP driver

Example - Windows - Printer Properties > Advanced > Driver = HP

Driver selection ①

Printer_Properties_Advanced_Driver_4

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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Question / Concern Answered, Click my Post "Accept as Solution"

[RES18]

My printer is an HP Envy 6055e.  I went through those steps, and while it did not solve the problem, it did give me a workaround.  For those rare times when I want to print photos, if I change print quality by going into "print preferences" under the printer itself in "printers and scanners", it carries forward.  I still can't change it for an individual print job - clicking on the dropdown arrow causes the field to become blank.  But that will work for me.

Thank you very much.

[Dragon-Fur]

@RES18 

You are welcome.

I cannot explain the discrepancy, though it is true that you can impact the settings and shortcuts by editing / changing the selections in Printing Preferences.

Sometimes the "work around it" is the solution that works.

🍀

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"