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06-29-2021 09:28 AM
I have attached 4 photos and they did not upload for some reason.
I tried to only send one photo in a message that did not even post!
Why can't I sent you photos that I can see and open from my laptop which is ALSO AN HP PRODUCT???
Where can I get service for the printer? I have wasted hours on this and got nowhere. I had already done everything that I could before posting here.
06-30-2021 05:37 AM
Few images are blocked by the moderators for security reasons.
I see that the printer is connected using an Ethernet cable. This is why you are not able to see the wireless options. If you disconnect this cable, the wireless options will pop up.
In this case, wireless is not required as you are using an Ethernet cable to connect the printer to the internet. Web services will work on Ethernet connections too.
Yes, restart the web services.
ePrint settings need not be changed, you may leave it ON.
If you want to talk to an HP technical support representative, please reach out to the HP Technical Support team in your region.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
I am an HP Employee
06-30-2021 08:02 AM
I was unaware that Comcast put an ethernet. So, I removed it and then programmed for wireless.
Scan still did not work from the printer screen options.
Nothing was changed when this problem developed. Has to be something wrong with the printer itself.
I give up!
06-30-2021 08:42 AM