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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Beach12
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Level 3
47 37 0 2
Message 11 of 21
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wireless selected.jpg

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Beach12
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47 37 0 2
Message 12 of 21
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wireless selected.jpg

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Beach12
Author
Level 3
47 37 0 2
Message 13 of 21
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I have attached 4 photos and they did not upload for some reason.

 

I tried to only send one photo in a message that did not even post!

 

Why can't I sent you photos that I can see and open from my laptop which is ALSO AN HP PRODUCT???

 

Where can I get service for the printer?  I have wasted hours on this and got nowhere.  I had already done everything that I could before posting here.

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Beach12
Author
Level 3
47 37 0 2
Message 14 of 21
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wireless selected.jpgafter select wireless.jpgselect web serviceselect web servicealways had as ON for both!always had as ON for both!

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Beach12
Author
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47 37 0 2
Message 15 of 21
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I uploaded 4 pictures that showed as would be legible to read and NOTHING posts on my page.  What is going on???? wireless selected.jpg

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Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,302
Message 16 of 21
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@Beach12

 

Few images are blocked by the moderators for security reasons.

 

I see that the printer is connected using an Ethernet cable. This is why you are not able to see the wireless options. If you disconnect this cable, the wireless options will pop up.

In this case, wireless is not required as you are using an Ethernet cable to connect the printer to the internet. Web services will work on Ethernet connections too.

 

Yes, restart the web services.

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

ePrint settings need not be changed, you may leave it ON.

 

If you want to talk to an HP technical support representative, please reach out to the HP Technical Support team in your region.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Beach12
Author
Level 3
47 37 0 2
Message 17 of 21
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I was unaware that Comcast put an ethernet.  So, I removed it and then programmed for wireless.

 

Scan still did not work from the printer screen options.

 

Nothing was changed when this problem developed.  Has to be something wrong with the printer itself.

 

I give up!

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Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,302
Message 18 of 21
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@Beach12

 

Please reach out to the HP Technical Support team in your region.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Beach12
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47 37 0 2
Message 19 of 21
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Just wanted to see where service is near me.   I selected "Consumer Print."  No return for providers within 50 miles.  That can't be!  I am in Chicago Suburbs.  Won't let me cut and paste the choices.........what a week!

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Beach12
Author
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47 37 0 2
Message 20 of 21
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Please help me find HP repair companies as noted on prior response the search came up empty in 100 miles.  Can't believe true.  What options should I select to get a printer repair company?

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