• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-29-2019 07:50 AM

HP Recommended
Product: LaserJet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

This printer has worked fine for many years. I recently upgraded from Windows 7 64-bit to Windows 10 64-bit. I have not been able to get the scanning to work at all on the new system but I figured I just had a driver issue. Now I cannot copy at at all. It just says "Calibrating" for a few seconds and then nothing happens. I have already done the 60 second reset by unplugging everything. I tried to update the firmware but that does not work either. For some reason HP can recognize the printer during installation but cannot recognize it during the firmware update. The printer is on, no errors, and plugged in by USB cable. It seems coincidental to me that the printer just died on me right when I upgraded so I think something else is going on. Please let me know if there is anything I can try or if I just need to get a new printer.

4 REPLIES 4

‎08-29-2019 09:08 AM

HP Recommended

Just an update. I found someone with a similar problem in another posting. They recommended to remove all of the HP software in control panel and remove under devices/printers in control panel as well, then reinstall. I did this and I am still having the same problem.

Was this reply helpful? Yes No

‎08-31-2019 04:11 PM

HP Recommended

@boyn0010

 

Refer to this document: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303419/document/... for Resolving Copy Problems.

 

If you have tried all the steps in the above document and if the issue persists, This could be a hardware issue.

 

I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎09-01-2019 10:13 AM

HP Recommended

I tried to contact HP support but I have no option to since the printer is out of warranty. Do I have any options or should I assume the printer is dead? I did all the trouble-shooting and it is the same, not working.

Was this reply helpful? Yes No

‎09-02-2019 02:35 PM

HP Recommended

Unfortunately, it's a hardware issue. You can contact our shopping team to see if there is a trade-in option available.

 

https://store.hp.com/us/en

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.