Cannot delete faxes from fax log for HP 6500 in HP Solution Center 14.0.

[djfred]

  I have an Officejet HP 6500 E709n all-in-one.  I have HP Solution Center 14.0 installed on my Dell XPS 8930 running Windows 10 Home 64-bit.

  I got the error message "Fax log full" when I tried to send a fax.

  In the HP Solution Center, I went to "Settings/More Fax Settings/Fax Log".  When I clicked on one of the last 5 faxes sent, the "Delete" button became active and I deleted that fax.  I selected the next 4 faxes and did the same thing.  But when I selected the next fax, the "Resend" and "Print Fax Log" buttons highlighted but the "Delete" button remained "grayed-out". (?!?!)

  I went to the Control panel on  the printer and selected "Setup/Tools/Clear Fax Log".  Then I went back to HP Solution Center, looked at the fax log and it still has 25 faxes in it.

  Then I went to my web browser and connected to the printer.  On the Information tab I selected "Log" and then selected the "Fax Log" tab in that window.  There are zero faxes displayed in this window.

  Next, I selected the "Settings" tab in the web browser and then selected "Fax Options" in the left-hand column.  In the right-hand column I clicked on the "Clear" button in the "Clear Fax Logs" section and then clicked "Yes" in the acknowledgement window to delete all faxes.  

  When I went back to the Fax Log section in HP Solution Center there were still 25 faxes in the list!

  How do I delete the remaining 25 faxes?

  Thank you for any help you can provide!

[Echo_Lake]

@djfred

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. From the Home screen, touch the Setup  button.

2. Touch the Service menu.

3. Touch the Fax Service menu.

4. Touch the Clear Saved Faxes button.

Hope this helps! Keep me posted for further assistance.
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