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‎08-14-2024 11:45 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

I have tried several times to download the full-feature software for my printer. I have the install disc but cannot get the full download. I have tried going to HP Support and downloading the full-feature from their website but only get the basic

I have full scan and OCR now nothing

 

Thanks

Category:
1 REPLY 1

‎08-16-2024 12:29 PM

HP Recommended

Hi @silverfocks,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you’re having trouble downloading or installing the full-feature software for your HP printer, and only the basic drivers are being installed, here’s a step-by-step guide to resolve the issue:

1. Ensure Compatibility:

  • Verify that you’re downloading the correct software for your printer model and operating system. Ensure that the software is compatible with your version of Windows or macOS.

2. Download Full Feature Software

  • Go to the HP Support website.
  • Enter your printer model number in the search bar (e.g., HP OfficeJet Pro 9010).
  • Choose your specific printer model from the search results.
  • Ensure that you select the correct operating system. If the OS version is incorrect, the download might be for a different version of the software.
  • Look for the “Full Feature Software and Drivers” download option. This usually includes all the necessary software components like scanning, OCR, and advanced printer settings.
  • Click Download to start the process.
  • Once the download is complete, open the downloaded file and follow the on-screen instructions to install the full-feature software.

3. Troubleshoot Download Issues

  • Sometimes, browser cache can cause issues with downloads. Clear your browser cache or try using a different browser.
  • Download and install the HP Smart app from the Microsoft Store or Mac App Store if you haven’t already. This app can help with installation and provide access to full features.
  • Ensure you have a stable internet connection during the download process. Sometimes a slow or unstable connection can result in incomplete downloads.

4. Install from Disc

  • If you prefer to use the installation disc, insert it into your computer’s drive. The installation should start automatically. If it doesn’t, open the disc in File Explorer (Windows) or Finder (macOS) and run the setup file.
  • After installing from the disc, you might need to update the software to the latest version. Check for updates on the HP website or through the HP Smart app.

5. Manual Installation

  • If the full-feature software isn’t available, start by installing the basic driver. Then, manually add additional features:
    • Go to Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (macOS).
    • Right-click on the printer and select “Update Driver” or “Add Printer” to see if additional features can be installed.
  • Sometimes scanning software might need to be installed separately. Check the HP website or the HP Smart app for separate scanning software or drivers.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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