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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-27-2018 12:37 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

When trying to scan, I get the following message: 

 

Can't find scanner. Make sure it's turned on and connected to your PC

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2018 01:32 PM

HP Recommended

@Hidrocalida

 

Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.
     

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-27-2018 01:32 PM

HP Recommended

@Hidrocalida

 

Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.
     

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-28-2018 02:24 PM

HP Recommended

Thank you so much!!!

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