Solved: Re: Cannot install HP Smart - HP Support Community

jimmyrich · ‎04-15-2021

Using Windows 10, version 20H2, HP laptop 64bit, HP Desk Jet 2132 printer. Getting error code: 0x80073CFB each time I try to download the HP app. I need that app to scan items with the printer. The HP app download tells me that I "already own HP App" but I can't find it in my apps or within the computer and may have deleted it before realizing what it is used for.

Thanks for any help, Jim

Dubois51 · ‎04-27-2021

In another tiopic, I find the solution : https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Smart-not-installing/td-p/8043385

The third solution worked for me also

View solution in original post

ShlomiL · ‎04-15-2021

Please make sure your Windows is up to date:

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

Be aware that the HP app is supported on Windows 10 Version 1803 or later, any earlier version may cause a such.

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

jwr1955 · ‎04-20-2021

I am also on windows 10 version 20H2. Fully updated. Download of HP App fails with Code: 0x80073CFB every time.

Is there no other site where I can download from?

JDDrez · ‎04-20-2021

I am having the same issue. None of my devices could connect to my deskjet 3752. I uninstalled HP smart to reinstall it, but now I can't install it. After clicking install, the error shows up immediately.

ShlomiL · ‎04-20-2021

please check the Error code 0x80073CFB section in below link and check if that may help:

https://windowsreport.com/windows-8-error-codes-windows-store/

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

jimmyrich · ‎04-20-2021

That link is both very confusing and not possible for me. The instructions are completely different from the all black image next to the instructions so I am not able to figure out how to use such an instruction.

jimmyrich · ‎04-20-2021

I tried an online fix and now I'm getting this code: Code: 0x800B0109!

JDDrez · ‎04-21-2021

I ended up resetting my router and my laptop, which fixed the problem. Messing around with online fixes just caused me problems with my computer, so I had to reset it. You can do this and keep your files as a last resort.

jwr1955 · ‎04-21-2021

Re-resitering microsoft store fixed this for me.
Re-register Microsoft Store

EOberoi · ‎04-23-2021

I'm also having the same problem. Considering how new this thread is, it must be a recent issue with HP or the microsoft store messing something up. I also have an HP laptop and I can install other apps on the microsoft store just fine as well as updating, so If I had to guess HP probably dropped the ball on this one. This waiting for a fix.

Cannot install HP app

Create an account on the HP Community to personalize your profile and ask a question