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- HP Community
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- Cannot open scanner after installing HP Scan Extended on Win...

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04-08-2020 08:53 AM
Hi everyone. I just installed the HP Scan Extended on one of my computers as suggested in the following post by user Sabretooth04, to be able to scan multiple pages into one document: https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/How-to-scan-multiple-pages-in-one-document... . This computer is running on Windows 8. No issues there, it works great.
But after installing it on another computer running on Windows 10, I got an error "The HP imaging device was not found". I checked to make sure the Printer/scanner hadn't been uninstalled or put offline but no, it's still there and working as it should. Could someone help me solve this issue? Thanks.
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04-08-2020 09:02 AM
Never mind, I solve the issue myself. I plugged a USB cable from the printer/scanner to my computer and it works perfectly now. Sorry for the bother.