Cannot print nor scan from my HP ENVY 4520 all in one printer

[Taoking]

Hello,

I cannot print nor scan from my HP ENVY 4520. I can print only via email.

My PC is ethernet wired to my router, my printer is wifi connected to the same.

If I run HP Print & Scan Doctor, and it can see the printer, but fails to connect to it even if it is turned on and active.

If I run HP smart application, it states that the printer is offline even if it is not.

If I run HP TWAIN Administration application, it complains it cannot connect to the printer.

I recently changed router, but also with the old one I never had the guarantee that print or scan would have succeeded, so I am guessing I have some setup issue.

Would you mind to help me out?

Please let me know of any relevant info you may need, I will provide it as soon as possible.

Thanks a lot for your support, I tried all things coming out off the top of my head without any luck and the only thing I didn't try is to bang my head on the printer or the PC. Or bang the printer onto the PC or the other way around.

Cheers.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/hp-envy-4520-all-in-one-printer-series/5447920

Download "HP ENVY 4520 series Print and Scan Driver and Accessories" from Software- Utility.
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

[jsantana]

What about if I have a mac computer with Catalina macOS?

The tool that you have that is on the Appstore doesn't help too much, is there someone around?