Cannot receive fax to the computer

[gabilanyi]

I had a wonderful copy of HP Printer Assistant on a Windows 7 installation. Now I "upgraded" to Windows 10. The OS has found the HP printer and I can print. But I haven't found an HP application that allows me to send and receive faxes from/to the computer. Printer Assistant doesn't seem to be available for Windows 10.

Thank you.

[Echo_Lake · Accepted solution]

@gabilanyi
Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

To get the answer to this question, the HP Printer Assistant Software compatible with Windows 10 operating system.

Let's try to uninstall the Feature Software and Driver from the computer. 

• Open Run with windows shortcuts key Win + R.
• Type into control and hit the Enter key.
• In Control Panel, go to Programs and Features.
• Right-click the driver and select Uninstall. Restart the PC.

Once it's done you can install the drivers from here and run Fax setup wizard. The HP software includes guided fax setup tools. 

Hope this helps! Keep me posted for further assistance.

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