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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Cannot save scan on M28 laserjet anymore

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04-30-2023 01:53 AM - edited 04-30-2023 03:19 AM
For few days I cannot see scan preview or save it after scanning. I have HP Laserjet M28w. Everythingg worked fine before. Copying on printer works, but scanning doesn't, it doesn't show preview page and it cannot be saved. I installed HP software once again, and it is all the same, it doesn't work. Drivers are up to date
05-10-2023 01:54 PM
I have exactly the same problem.
@HP: Is this problem linked to the OCR licensing issue?
A while ago the Scan as Editable Text (OCR) was disabled when downloading and installing the software package because of this. And only an odd workaround was offered.