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‎05-14-2016 11:52 AM

HP Recommended
Product: Envy 100 D400
Operating System: Microsoft Windows 10 (64-bit)

After scanning to computer, I click the save button with one of two outcomes. Sometimes nothing happens at all. Other times the computer stops responding.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2016 02:34 PM - edited ‎05-14-2016 02:34 PM

HP Recommended

@Roy16

 

Likely you need to remove the existing printer program and install a fresh copy of the Full Feature Software.

 

HP ENVY 100 e-All-in-One Printer - D410a

 

Full Feature Software:

File name: LSD410_1315-1.exe

Release details

Released: Aug 17, 2014

Version 28.8

 

 

Help, suggestions, and examples:

Install Full Feature Software – Printer

 

NOTE:  If the computer has been recently migrated to Windows 10 or if you need to re-install the printer software:

 

  1. Create a Restore Point >
  2. Download a fresh copy of the Full Feature software >
  3. Remove any existing printer software from Programs and Features / Apps and Features >
  4. Restart the computer and log in >
  5. Install Full Feature Software (look in your Downloads folder and Double-Click on the file) >
  6. Restart the computer and log in to finish the installation

 

Section(s) of interest include:

  • Preparation
  • Extras and Optional > HP Information, Diagnostics, and Installation Help
  • The Windows 10 Printer Frenzy (includes link to TCP/IP Port setup)
  • Restart Everything
  • Download and Installation
  • Remove Printer Software
  • See who and what is on your network
  • Create a Restore Point
  • ...

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

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4 REPLIES 4

‎05-14-2016 02:34 PM - edited ‎05-14-2016 02:34 PM

HP Recommended

@Roy16

 

Likely you need to remove the existing printer program and install a fresh copy of the Full Feature Software.

 

HP ENVY 100 e-All-in-One Printer - D410a

 

Full Feature Software:

File name: LSD410_1315-1.exe

Release details

Released: Aug 17, 2014

Version 28.8

 

 

Help, suggestions, and examples:

Install Full Feature Software – Printer

 

NOTE:  If the computer has been recently migrated to Windows 10 or if you need to re-install the printer software:

 

  1. Create a Restore Point >
  2. Download a fresh copy of the Full Feature software >
  3. Remove any existing printer software from Programs and Features / Apps and Features >
  4. Restart the computer and log in >
  5. Install Full Feature Software (look in your Downloads folder and Double-Click on the file) >
  6. Restart the computer and log in to finish the installation

 

Section(s) of interest include:

  • Preparation
  • Extras and Optional > HP Information, Diagnostics, and Installation Help
  • The Windows 10 Printer Frenzy (includes link to TCP/IP Port setup)
  • Restart Everything
  • Download and Installation
  • Remove Printer Software
  • See who and what is on your network
  • Create a Restore Point
  • ...

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

Was this reply helpful? Yes No

‎05-18-2016 10:26 AM

HP Recommended

Thanks, Dragon-Fur. Didn't solve the problem. Still can't save my scans to my computer. I notice that after the scan the message on the D410's display says that the scan was successfully saved. If this is true that might be of some use but I dont know where to find it. Any thoughts?

Was this reply helpful? Yes No

‎05-18-2016 11:27 AM

HP Recommended

Update: After 3 reboots of the computer and 2 reboots of the D410 it seems now to be functioning correctly. Thanks. 

Was this reply helpful? Yes No

‎09-07-2018 10:06 AM

HP Recommended

THis worked for me:

 

  • Select Start  > Settings .
  • Choose Update & security  > Windows Defender.
  • Select Open Windows Defender Security Center.
  • Select Virus & threat protection, and then choose Virus & threat protection settings.
  • Under Controlled folder access, turn it on or off.
Was this reply helpful? Yes No
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