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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-01-2018 05:55 AM

HP Recommended
Product: CM1415fn
Operating System: macOS 10.13 High Sierra

After updating my iMac to OS 10.13 High Sierra, I can no longer save any scans.

 

The "save" button remains greyed out, no matter what format or folder I try saving.

 

There is no driver update available for this operating system.

 

Anyone have an idea?

3 people had the same question
3 REPLIES 3

‎06-01-2018 06:27 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎11-22-2018 06:14 PM

HP Recommended

Seems like the problem was with "HP Scan" software being old/deprecated.  I installed "HP Easy Scan" and  Save button is now enabled.

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‎11-22-2018 07:31 PM

HP Recommended

Hi @RaviRachakonda,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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