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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Cannot scan 2 sided documents any longer HP Envy 7640

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01-11-2022 09:33 AM
@Leanor1, Welcome to the HP Support Community! I’m here to help.
I see that you are trying to scan a 2-sided document from your Win 10 PC. To assist you better,
- Which app are you using to scan?
- Are you using the HP Smart app or the full-feature driver?
For more info on scanning, refer to - How to scan with an HP printer
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee