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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

I used to be given the option to manually scan 2 sided documents from feeder. No longer able. Scan finishes after first side

 

1 REPLY 1
HP Recommended

@Leanor1, Welcome to the HP Support Community! I’m here to help.

 

I see that you are trying to scan a 2-sided document from your Win 10 PC. To assist you better,

  • Which app are you using to scan?
  • Are you using the HP Smart app or the full-feature driver?

For more info on scanning, refer to - How to scan with an HP printer

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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