• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color Laserjet MFP M277dw
Mac OS X 10.6 Snow Leopard

Hello, I cannot scan to network drive using the above mentioned printer. Scanning to USB-Stick is possible.

I downloaded the firmware update image (version 20160331), but cannot install the program. After double-click nothing happens. Any ideas?

 

Thanks and best regards

Christoph

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Christoph,

The printer is incompatible with Snow Leopard, it is supported on Lion (10.7) or later versions.

 

You may find the System Requirements listed below:

http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M277-series/7089945/model/7089949/docu...

 

The firmware update utilitywas not desinged for your operating system and therefore won't run on it.

 

As the printer connectewd to a network, follow these steps to update the firmware directly from the printer menu:

http://support.hp.com/us-en/product/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/document...

 

If setting up scanning to a folder shared on your Mac fails, please clarify the exact error, as well as the used settings (Shared folder path used, etc.) as well did you shared this folder form your Mac?

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1
HP Recommended

Hi Christoph,

The printer is incompatible with Snow Leopard, it is supported on Lion (10.7) or later versions.

 

You may find the System Requirements listed below:

http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M277-series/7089945/model/7089949/docu...

 

The firmware update utilitywas not desinged for your operating system and therefore won't run on it.

 

As the printer connectewd to a network, follow these steps to update the firmware directly from the printer menu:

http://support.hp.com/us-en/product/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/document...

 

If setting up scanning to a folder shared on your Mac fails, please clarify the exact error, as well as the used settings (Shared folder path used, etc.) as well did you shared this folder form your Mac?

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.