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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-24-2022 02:02 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

This printer has worked fine for many years and still does except for creating a scan from my desktop. I can print from my computer and can make copies on the printer so I know the scanner is operational. For some reason about a week ago When I clicked on the HP Envy icon to open that program, instead of starting the usual program a "Printer Setup & Software" window opens and "Connect a new printer" is highlighted. I thought if I could just click on that and reinstall the printer, but when I do it opens a new window and the only option I am given is to continue without connecting now. When I check this option and click next it exits the program. I tried the HP installation disc that came with the printer but it is for Windows 8 and I can't access it for security reasons. Does anyone know how I can scan from my desktop again?

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