Cannot scan from printer

[TinaW1999]

Recently installed this printer to a new computer and I am not able to scan to my computer like before.  Error message says it was disabled.  

[Dragon-Fur]

@TinaW1999 

Welcome to the HP Community --

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@TinaW1999 wrote:

Recently installed this printer to a new computer and I am not able to scan to my computer like before.  Error message says it was disabled.  

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Scan from printer

I do not see where you mentioned your Printer Model and Operating System/version.

If you did, I may have missed it, or your message failed to include that information.

-- Based on what we know --

There are two likely possible scenarios:

EWS - Web Scan - the feature must be enabled at first time use.

The Version of EWS is Printer Model dependent --

Please provide Printer Model if you need help.

OR 

-- Full Driver Printer Software --

1. The software must be installed
2. The Assistant Shortcut icon on the Desktop -- either Printer Assistant or Scan Assistant -- is used to enable the "Manage Scan to Computer" feature.

Example - Windows - Full Driver - Installed Software

②  or  ③ 

HP_Printer_Assistant_HP_Scan_Assistant_8

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