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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended

Cannot connect Mac Image Capture scan app on current Mac OS Sonoma 14.4.1 to Samsung SL-C1860WF multifunction.

I can print thru USB & AirPrint, printer is connected to wi fi, cannot scan.

3 REPLIES 3
HP Recommended

Hi @18-samf,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing trouble with scanning from your Samsung Xpress SL-C1860FW Color Laser Multifunction to your MacBook? Let's troubleshoot the issue step by step:

 

  • Check Connectivity: Ensure that both your MacBook and the Samsung printer are connected to the same Wi-Fi network.
  • Update Software: Make sure that your MacBook's operating system and the printer's firmware are up to date. Sometimes, compatibility issues arise due to outdated software. Software and Drivers for Samsung Xpress SL-C1860FW Color Laser Multifunction Printer
  • Verify Network Settings on Printer: Access the printer's settings menu and verify that the Wi-Fi connection is active and properly configured.
  • Configure Printer Settings: Check if the printer's settings allow scanning over the network. Sometimes, there might be an option to enable or disable network scanning.
  • Restart Devices: Sometimes, a simple restart can resolve connectivity issues. Restart both your MacBook and the Samsung printer.
  • Reinstall Printer Drivers: Uninstall the printer drivers on your MacBook and reinstall them from the official Samsung website. Make sure to download the drivers compatible with macOS Sonoma 14.4.1.
  • Check Firewall Settings: Ensure that your MacBook's firewall settings are not blocking the communication between the MacBook and the printer.  
  • Use Image Capture App: If you haven't already, try using the Image Capture app on your MacBook to scan documents. Open Image Capture, select your Samsung printer from the device list, and attempt to scan.
  • Try Samsung Easy Document Creator: Samsung provides a software called Easy Document Creator for scanning documents. Install this software on your MacBook and see if it helps with scanning.

 

Refer to this document: Samsung Xpress SL-C1860FW Color Laser Multifunction User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

cannot get Mac 'Image Capture' to recognize Samsung C1860FW.  Doesn't show up.

HP Recommended

Hi @18-samf ,

 

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Take care and have a good day.
Gaya1239 – HP Support.
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