Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2021 08:50 PM

HP Recommended
Product: HP Officejet Pro 9015e
Operating System: macOS 10.15 Catalina

Hi. I can't seem to scan to my Mac from my All-in-one using the control panel. I get a message on the control panel that says "Setup Required". But I've already set everything up. And reset the printer, removed the software, rebooted, etc. Everything is up to date. I'm actually using Mac OS Catalina. 

 

The HP Smart app on my Mac does not include an option to enable "print to computer."  I can use Image Capture from the computer to scan, but I'd like to be able to use the printer control panel to scan to specific computers. Thanks!

 

Any suggestions would be appreciated. Thanks.

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2021 10:00 PM

HP Recommended

Hi,

The Scan to Computer feature os only available on Windows, not on macOS.

 

To scan from the printer front panel you may set and use Smart Tasks from the HP Smart app, these can be used from the printer front panel for your printer:

https://support.hp.com/us-en/document/c06211157

Another alternative to scan from the printer front panel to a Mac, for a printer connected to the network, would be setting and using Scan to Email or Scan to Folder:

https://support.hp.com/hr-en/document/c06696672

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎02-24-2021 10:00 PM

HP Recommended

Hi,

The Scan to Computer feature os only available on Windows, not on macOS.

 

To scan from the printer front panel you may set and use Smart Tasks from the HP Smart app, these can be used from the printer front panel for your printer:

https://support.hp.com/us-en/document/c06211157

Another alternative to scan from the printer front panel to a Mac, for a printer connected to the network, would be setting and using Scan to Email or Scan to Folder:

https://support.hp.com/hr-en/document/c06696672

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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