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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-17-2019 02:15 AM

HP Recommended
Product: HP ENVY 5000
Operating System: macOS 10.14 Mojave

When scanning to mail using HP Smart app on an iPhone, I only get Apple Mail as an option.  I use the installed Outlook App as my default mail app.  How can I configure HP Smart to use the Outlook app?

1 person had the same question
1 REPLY 1

‎07-19-2019 04:30 PM

HP Recommended

@Flicker65

 

Please uninstall the HP Smart App from your iPhone

 

Next ensure Outlook is set as the Default Mail App once again and if it isn't follow these steps

  1. Open Settings
  2. Swipe down and tap Mail
  3. Swipe to the bottom and tap Default Account
  4. Tap the Outlook to set it as the Default Mail

Then reinstall the HP Smart App from App store and try scanning to Email

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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