Cannot scan to computer - Smart Tank 530

[Jilly_Bean]

Good Day,

I cannot get "Scan to computer"to work.

The printer states that I need to open the HP software and select "Print, Scan & Fax" > "Scan Actions" > "Manage Scan to Computer".

The problem is that NONE of those options are available...

There is no button called "Print, Scan & Fax"

There is no button called "Scan Actions"

And when selecting "Scan" there is no button called "Manage Scan to Computer"

I am at a loss of what to try next, nothing works.
I am able to scan from a computer or from a phone.
But I cannot tap the scan button on the printer.....

[Kumar0307]

@Jilly_Bean, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to scan from the printer screen to the computer. For this feature to work, you need a full-feature printer driver to be installed on the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Now, follow the instructions on the printer screen to enable Scan to computer option.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!