Cannot scan to computer from Front Panel

[DavePrinter]

I am unable to scan to computer using printer's front panel. I am using Wi-Fi network.

Printer manual and screen help suggest to install full feature printer software and then using printer assistance to enable scan to computer.

However, after software installation I do not see printer assistance (look like it is absent for my HP OfficeJet Pro 8035) and I cannot enable scan to computer feature. In all other respects scanning works fine.

My question to the forum:

1. Does full feature software for my printer have printer assistant application?

2. Is there any way to enable scan to computer without printer assistance and use scan to computer feature from the front panel?

[KrazyToad]

@DavePrinter

Welcome to HP Support Community

I would like to help

Yes the Full feature Software has the Printer Assistant App

Please try these steps

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.

2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.

3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Thank you

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[DavePrinter]

Thanks for your reply. I resolved the problem by reinstalling software. I see now printer assistance and was able to enable scan to computer. However I have another issue: duplicate computer name on scan to computer printer's front panel.

One is working correctly and another is not functional.

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you