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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-27-2020 08:31 PM

HP Recommended
Product: Microsoft Surface
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan to my computer while connected by USB.  I have no trouble printing.  I have tried scanning to computer from the printer interface.  It will generate a preview fine, so I know the scanner is working.  When I click Scan,  it tries to connect to my computer and I get the following error:  The computer is not responding.  Check if the USB cable attached or wireless working properly, then try again.  

 

I also tried scanning via the HPSmart app.  I have the printer appears as ready in the app (again I am connect via USB and I can print anything fine).  I click on Scan and I get the following error:  HP Smart cannot scan from this printer.  

 

Thank you for help in advance!

Category:
1 REPLY 1

‎09-30-2020 01:08 PM

HP Recommended

@cbrieg Welcome to HP Community!

 

I understand you are unable to scan while the printer is connected with USB.

 

Please Use HP Print and Scan Doctor 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

 

Please refer to the below link and perform the same.

 

https://support.hp.com/us-en/topic/how-to-print-scan-fax?tab=howToScan

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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