Cannot scan to network folder

[halmac]

I've installed the latest published firmware for the M477, which is 20180201. My computer is running MacOS 10.14.2. The testing process in the EWS passes. When I actually attempt to scan a document and send it to my computer, an error occurs on the printer stating that the file cannot be written to my preferred location because the folder is read-only (it's not), has the wrong permissions (it doesn't), or is no longer available (it is).

[IronBadger · Accepted solution]

Private Message Sent

[DavidBembibre]

Hi!

i have the exact same problem with same unit, at windows 7 and 10

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@IronBadger wrote:

Private Message Sent

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[IronBadger]

The solution I provided is specific to macOS.

[perksp]

I have the same issue with our new  Color LaserJet MFP M477fdw. I can scan 75ppt but nothing higher. 

Could maybe IronBadger help me out? I bought this unoit because of network scan

[perksp]

BIG thanks to IronBadger for solving this issue so elegant and fast. 

HP! Give this man a payraise! 

[bjornwelin]

I have exact the same problem on my mcOS High Sierra 10.13.6

HP Color LaserJet MFP M477fdw Firmware updated: 20190113
Same problem also when I'm running my PC in the same network
Dell Inspiron 620 Win7 Pro Service Pac 1
Eager to see the solution but don't know how to find your solution if it was sent as a "Private message"

[IronBadger]

That version of firmware recently posted to the piublic should have th esame fixes as the pre-release firmware I have been providing.  The solution was specific to macOS so if you are having issues with your PC there must be a different issue than the firmware one.

[IronBadger]

Hello all...the firmware I have been providing via private message is now publicly available from the HP Support pages.

If you are having issues with only being able to scan 75 dpi to you macOS network folder then please make sure you update to the 20190113 version of firmware.

Edit:

The printer firmware to address this issue has been posted publicly for the M477, M426 and M427.

Please go to support.hp.com/drivers select Printer and type in your printer model.  The exact printer name should autofill.

On the driver page select Mac OS and 10.14.

Then open the firmware section.

Download and install the firmware updater.

[adgilcan]

Absolutely fantastic!

Works a treat now.  This was doing my head in.

Thanks so much IronBadger.  You saved me from insanity!!!

Much kudos to you.