• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

SETTING THE CLOCK TO GMT MAY BE A PART OF THE FIX BUT FOR MAC USERS THE FIX IS DEFINITELY TO:

 

- OPEN SYSTEM PREFERENCES AND GO TO SHARING PANEL

- OPEN THE OPTIONS AND SET YOUR USER TO ENABLE SMB NETWORKING (A WINDOWS THING THE HP NEEDS)

SCREEN.jpg

 

WHAT DOES A YELLOW TRIANGLE MEAN?

HP Recommended

Hi,

Please use the share path without the local folder path as below example:

\\192.168.0.89\Scan Folder

 

Also, refer to the link included in my previous post and put some extra attention to the time zone of the printer, so it matches the GMT value, see the 'Verify that the Current Printer Time is set to the GMT equivalent' section

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...

 

Hope that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.