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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
JimTheMathMan
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Cannot scan with HP OfficeJet Pro 6978 ADF and Adobe Acrobat XI Pro

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

 

Yesterday, I installed an HP OfficeJet 6978 on my HP 17T-BY200 Laptop.

 

When I was unsuccessful scanning a six-page B&W document using the ADF and Adobe Acrobat XI Pro (11.0.23), I ran HP Print and Scan Doctor 5.5.2 and re-ran it a few times, and received the results shown below.

 

Now, when I do a custom scan with Scanner set to "HP OfficeJet Pro 6970 TWAIN" or "WIA-HP OfficeJet Pro 6970 (NET)", the first page scans in and the scan cancels, and when I do a custom scan with Scanner set to "WIA-HPC13E60 (HP OfficeJet Pro 69", the pages in the ADF are ignored and the scan is performed on the flatbed.

 

How do I scan using Adobe Acrobat XI Pro (11.0.23) and the HP OfficeJet 6978 ADF?

 

 

https://drive.google.com/file/d/10B7hDomhCTdGjJsAsRvAtPHcOwOn-cYu/view?usp=sharing 

 

 

https://drive.google.com/file/d/1DyGnKklDTBVL2p6v8fPHRx60t2_d799V/view?usp=sharing  

 

 

https://drive.google.com/file/d/1i-TOp8EdluDhT-r2kuVy6rlGQr6-Au5s/view?usp=sharing 

 

 

6 REPLIES 6
ShlomiL
Level 17
Level 17
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Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning from Adobe Pro using WIA, may you see any difference?

 

Can you successfully scan using the HP Scan application itself?

Shlomi



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JimTheMathMan
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I received "[SC] ChangeServiceConfig SUCCESS" in response to running the recommended command.

 

I am about to restart my laptop and use Acrobat with the WIA option.

 

I will let you know how it goes.

 

Jim

 

 

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JimTheMathMan
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Image1.jpg

 

 

 

 

 

 

 

When I chose the WIA option highlighted in blue, the scanner scanned from the flatbed.

 

When I chose the WIA option below the WIA option highlighted in blue, the scanner accepted the first page, but cancelled the scan before completing the scan of the first page.

 

I sure hope you have another suggestion.

 

Jim

 

 

 

 

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JimTheMathMan
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How do I include images in my posts?

 

 

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JimTheMathMan
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Regarding images, I learned that the moderator has to approve them first.

 

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JimTheMathMan
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Message 7 of 7
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@ShlomiL wrote:

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning from Adobe Pro using WIA, may you see any difference?

 

Can you successfully scan using the HP Scan application itself?

Shlomi


Last question first: Yes, I can successfully scan using the HP Scan application and NAPS2.


I received "[SC] ChangeServiceConfig SUCCESS" in response to running the recommended command.

 

After restarting my laptop, I had the following options....

 

Image1.jpg

 

When I chose the WIA option highlighted in blue, the scanner scanned from the flatbed.

 

When I chose the WIA option below the WIA option highlighted in blue, the scanner accepted the first page, but cancelled the scan before completing the scan of the first page.

 

I sure hope you or anyone else has another suggestion.

 

TIA!

 

Jim

 

 

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