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Message 1 of 2
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Cannot send faxes

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cannot send fax tried different numbers with no answer response 

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@Willie2424 

 

So few details provided - the following is necessarily "general".

 

FIRST and Important:

You need to know the full and actual model name of your printer so you can find help.

 

Part of this is knowing whether your printer even has a "fax" built into the printer.

To determine whether your printer includes a Fax,

After you find and open your printer support pages:

Open Category Product Information > Select Specifications > open the specification sheet for your (or similar) printer

 

Next...

Nearly everything known about your fax are included in your printer's user manual and in the how-to / troubleshooting categories.  Unlike some "canned responses", this is actually true for Fax

 

What to do?

 

You need to narrow down the reason for the failure and then determine when any of the proposed solutions work to resolve the problem.

 

For example

 

USA residents have the option to run the Fax Test to determine whether fax is working.

 

Do Read your User Guide > Fax chapter

 

What else?

 

Open category How to > Select Topic Fax

AND

Open category Troubleshooting > Select Topic Fax

 

 

What else?

 

If your printer is on your network, you might be able to use the Embedded Web Server (EWS) to view / configure your printer.

Example:

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

 

IF applicable for your printer model:

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

 

References / Resources

 

Documents (general) -

Not sure?  Open documents in YOUR printer's support website categories...

 

HP Printers - Use HP Digital Fax to Receive Faxes to a Computer or Email

HP Printers and Fax Machines - How to Fax

HP Printers - Improving Fax Quality

HP Printers and Fax Machines - Fax Error Code Descriptions

HP Printers and Fax Machines - Resolving Fax Problems

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

 

 

Dragon-Fur

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