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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-10-2019 04:11 PM

HP Recommended
Product: HP MFP M281
Operating System: Microsoft Windows 10 (32-bit)

I just bought my HP printer MFP M281 and when I try to set up Scan to Email with Yahoo I keep getting an error message saying my username and password is incorrect. I am typing in my correct username and password. I am using

smtp.mail.yahoo.com and SMTP Port 465.

 

I have read multiple forums about trying to resolve this and found one person that said it was a setting in Yahoo that if changed, will work. They didn't say what setting it was though. I have tried to turn off my 2-step verification and that did not work.

 

Has anyone found a fix for this?

 

 

12 people had the same question
1 REPLY 1

‎11-10-2019 04:35 PM

HP Recommended

I figured it out for those of you that are still struggling to fix this.  You have to go into you Yahoo security settings and generate a password specifically for the app. I chose "Other App" and used that as my email password when setting up the Scan to Email in HP. 

 

Hope this helps someone out there as I had spent a lot of time trying to figure this out! 

5 people found this reply helpful
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