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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-27-2025 07:21 AM - edited ‎01-27-2025 07:22 AM

HP Recommended
Product: HP DesignJet XL 3600dr 36-in Multifunction Printer with PostScript/PDF

I'm having troubles scanning to a network folder.

I have it set up with SMB and I do have the correct network path.

I've tried using computer hostname and IP, neither worked. It is joined to a domain, I've tried using that domain and a scanner account on that domain that has read/write on the scan folder and access to the folder through sharing. I've tried leaving domain blank or filling it in with the computers hostname and using a local scanner user as well with the same permissions.

I've tried every variation possible, on 2 different computers as well. 

Firmware is updated, SMB 1.0 is turned on, network is set as a private network.

 

Eventually, I ran a Wireshark packet capture during the scan to see what happens, it said failed to reach destination yet not a single SMB packet is in sight on the packet capture... It's not even trying.

 

Any ideas?

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