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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
macOS 12.0 Monterey

I cannot scan to my computer so that i have a digital record, I can directly print a copy of what i'm trying to scan. I get the  message of failed to overview scan. Previously, i have had no problems. But now it appears that i cannot adjust the box that i normally choose for the area to scan as well. It's still under warranty, but it's probably a software glitch. Virtual assist is a waste of time.

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