Cant scan to e mail all of a sudden. Have re plugged in USB connection but still get message HP6960c

[Chilli2]

All of a sudden I cant scan to  email . I have re connected USB connection but still get error message "Cannot find HP 6960

[Betty0610]

@Chilli2

Welcome to the HP Support Community.

What is the error message you get? Scan to email is possible only through a wireless or a wired (ethernet) connection.

Let us know.

Thanks 🙂

[Chilli2]

Office Jet 6960 cannot be found.

I have been able to scan for a year and I have a connection from printer to computer. I may have connected improperly or there is suddenly something amiss with the wire?

[Riddle_Decipher]

@Chilli2 Here's what I suggest you do, to resolve this issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here to download

Once done, you may use the HP Printer assistant for scan to email from USB.

Keep us posted,

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