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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-18-2023 09:54 AM

HP Recommended
Product: HP OfficeJet Pro 9014e All-in-One Printer

Hello,

 

I want to scan to my e-mail. When I install my outgoing e-mail, I get this error message: 

 

The printer cannot validate the server's security certificate because the certificate is either self-signed or issued by an unknown authority. Import trusted CA (certificate authority) certificates into the printer to allow the printer to validate the certificate.

 

Where do I found an CA certificate? 

 

I hope anyone could help me.

 

Marieke 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2023 02:26 PM

HP Recommended

@Marieke8974 

 

Welcome to the HP support community.

 

I underdstand that you are getting a scan-to-email issue, I am glad to assist you.

Follow the steps mentioned in this HP support document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-20-2023 02:26 PM

HP Recommended

@Marieke8974 

 

Welcome to the HP support community.

 

I underdstand that you are getting a scan-to-email issue, I am glad to assist you.

Follow the steps mentioned in this HP support document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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