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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-06-2019 12:18 AM

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 8.1 (64-bit)

I can't seem to change the scan paper size from Letter to A4. I have been through all of the default settings and preferences. I've changed it over but it never saves. The scans are all coming across to my computer as Letter size and cut off the bottom of the A4 pages.

1 REPLY 1

‎05-06-2019 05:52 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL featured software?  If not can you download and install?

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

After installing the FULL featured software, start up HP Scan, select the "Page size as A4"

 

Check out this resource on where to change the Page Size:

HP Officejet Pro 8710 / 8720 /8730 /8740 : Copy & Scan a 2 sided document using the ADF

Scan starts from time 5:50.

 

For more scanning tips, click here.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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