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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-22-2016 05:30 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

How do I change the JPG scan resolution on my Envy 4520? It defaults to 600dpi and there is no option to change it.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2016 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Forums.  Have you installed the FULL feature software?

 

If you have not, can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Start the the Scan Software and follow the (example) steps belowto change the resolution.

 

Hope that helps!

 

 

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Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎08-22-2016 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Forums.  Have you installed the FULL feature software?

 

If you have not, can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Start the the Scan Software and follow the (example) steps belowto change the resolution.

 

Hope that helps!

 

 

undefined

 

undefined

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎08-25-2016 04:52 AM

HP Recommended

Thanks, greenturtle. That fixed me up. I am surprised the installation process doesn'r include the FULL feature software. In any case, I am OK now.

Was this reply helpful? Yes No

‎08-25-2016 06:47 AM

HP Recommended

Hi @Mister_URL,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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