Changing default sender email address when using scan to email function

[Ikenga]

Hi,

I believe another user raised this issue, however I did not find the response notes very clear. I have moved the ownership of the printer to another business, and I am wondering whether the old email address used to send scan to email is the issue for the experience being faced? When a user scans the image and uses the scan to email feature by selecting already saved contacts, the screen indicated with user inputs that the scan has been sent however there is no received doc via recipient. We can use the HP Smart app to complete the task, however we want to also use the physical printer interface.
Please advise if we need to so change the saved settings via HP Smart portal online or directly via the machine using settings feature. The model in use is HP OfficeJet Pro 9010. Please provide your response in a list number format so that it is clear the number of steps to resolve the issue.

[Nal_NR]

Hi @Ikenga,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To change the default sender email address when using the scan-to-email function on your OfficeJet Pro 9010, you can reconfigure it through the HP Embedded Web Server (EWS). Here are the steps to do this:

Access the HP Embedded Web Server (EWS)

Find the Printer's IP Address:

• On the printer control panel, go to the Wireless or Network settings.
• Locate the IP address (e.g., 192.168.1.100).

Open EWS in a Web Browser:

• Open a web browser on your computer.
• Enter the printer’s IP address in the address bar and press Enter.

Configure the Scan-to-Email Settings

Login to the EWS:

• If prompted, enter the username and password for the printer’s EWS. The default username is often "admin," and the default password may be "admin" or blank. If you have set a custom password, use that.

Navigate to the Scan Settings:

• Click on the Scan tab or Email tab depending on your printer model.

Edit Email Settings:

• Find and select Scan to Email Setup or Outgoing Email Profiles.
• Look for the section labeled Default From Address or Email Profiles.

Change the Default Sender Email Address:

• Enter the new email address you want to use as the default sender.
• Update any other necessary details, such as SMTP server settings if required.

Save Settings:

• Click on Apply or Save to save the new settings.

Verify and Test

Send a Test Email:

• Use the scan-to-email function on your printer to send a test email.
• Ensure that the email is sent from the new default sender address.

Confirm Settings:

• Check your email inbox to confirm that the test email was sent with the correct sender address.

troubleshooting

• Ensure Correct SMTP Settings: Verify that the SMTP server settings are correct. Incorrect SMTP settings can prevent emails from being sent.
• Check Network Connection: Ensure your printer is connected to the network and has access to the internet.
• Firewall and Security Settings: Ensure that firewall or security settings on your network are not blocking the email functionality.

If you encounter any issues or need further assistance, you can refer to phone support. 

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.

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