Changing pasword on printer for scanning document when forgotten PIN

[Jane521]

I need to change the email address that my printer scans too as Tesco no longer provide email accounts, I now have a gmail account. I cannot remember my PIN that goes with the Tesco email on the printer so I'm unable to change the address without the PIN, it keeps tellling me that a new password has been sent to my account (Tesco which is no longer operational) What do I do please? 

[Roopa-S]

@Jane521

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

I see that you are unable to unable to change the address without the PIN.

Are you referring to changing the email that is used in "Scan to Email" option from the printer front panel?

If yes, you need to reset the printer to factory settings and reconfigure "Scan to Email" again.

For instruction on how to configure "Scan to Email": Click here

I'm going to send you a private message with the information required to reset your printer to factory settings. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.

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