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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-27-2021 11:50 AM

HP Recommended
Product: Acer Chromebook 314
Operating System: Chrome OS

Chromebook will not connect to HP account despite logging in. It just keeps buffering and says "Thank you for your patience" This prevents me from scanning and using HP Smart facilities. Each time I try, it goes back to sign in to account and starts all over ? Help please, getting really fed up with this.

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2021 01:05 PM

HP Recommended

Hi,

The HP Smart app is supported on Windows 10, MacOS, iOS or Android, it is not supported on ChromeOS and not tested or expected to work on any such.

 

Please check below support document to scan from a Chromebook:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-27-2021 01:05 PM

HP Recommended

Hi,

The HP Smart app is supported on Windows 10, MacOS, iOS or Android, it is not supported on ChromeOS and not tested or expected to work on any such.

 

Please check below support document to scan from a Chromebook:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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