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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Solutions - In Order:
In addition to the other solutions, be sure to see the part about the cleaning the rollers -- these are inside the printer and may need attention -- things "stick" when the rollers are dirty.
"Scanner" feed might be affected if there is dirt, debris, or anthing "sticky" along the path the paper travels when feed from the Automatic Document Feeder.
To clean the glass and the surrounding areas:
If the scanner has an "extra" bar of glass next to the main flatbed, this is the glass used when the ADF is used. Make sure both it and the main flatbed glass are clean.
Use a flashlight, torch in the UK >
Shine the light at an angle along the glass >
Clean, clean, clean and use a small brush to sweep out all along the edges, too.
Reference
Printer Homepage – “Things that are your printer”
Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more
HP OfficeJet 3830 All-in-One Printer series
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
Dragon-Fur
HP Recommended
Solutions - In Order:
In addition to the other solutions, be sure to see the part about the cleaning the rollers -- these are inside the printer and may need attention -- things "stick" when the rollers are dirty.
"Scanner" feed might be affected if there is dirt, debris, or anthing "sticky" along the path the paper travels when feed from the Automatic Document Feeder.
To clean the glass and the surrounding areas:
If the scanner has an "extra" bar of glass next to the main flatbed, this is the glass used when the ADF is used. Make sure both it and the main flatbed glass are clean.
Use a flashlight, torch in the UK >
Shine the light at an angle along the glass >
Clean, clean, clean and use a small brush to sweep out all along the edges, too.
Reference
Printer Homepage – “Things that are your printer”
Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more
HP OfficeJet 3830 All-in-One Printer series
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
Dragon-Fur
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