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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Officejet 6500A series E710
Microsoft Windows 7 (64-bit)

I will soon be getting a new HP printer and need to clear the memory in my existing HP printer before giving it to a relative. The memory mainly contains scans of identification cards, passports, etc. so it is very sensitive information. Thanks for any help you can provide.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, @RGB8 – Hope you are well 🙂

 

Welcome to the HP Forums, I'd be happy to help you with your printer issue!


I understand that you are concerned about the information stored in your printer. You need not worry, as this printer does not have a memory to store processed jobs. No information is stored in the printer if you perform a copy, scan, fax or print. 

 

Simply restart the printer and you can safely give it away.


I hope that answers your concern adequately. Let me know!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hello, @RGB8 – Hope you are well 🙂

 

Welcome to the HP Forums, I'd be happy to help you with your printer issue!


I understand that you are concerned about the information stored in your printer. You need not worry, as this printer does not have a memory to store processed jobs. No information is stored in the printer if you perform a copy, scan, fax or print. 

 

Simply restart the printer and you can safely give it away.


I hope that answers your concern adequately. Let me know!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Concern addressed and question answered, thanks a lot for your help, DVortex.

HP Recommended

Hello, @RGB8

 

Thanks for the update & Great stuff! Glad to know that I was able to help!
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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