Color Bands When Scanning - HP Envy 6200

[zhixxihz]

Hi, I have a pretty brand new HP Envy 6200 that is showing Color Bands consistantly when I try to scan documents, I have tried to clean the glass panel and reset the AIO printer but does not seem to solve the problem.

Does anyone have any idea if this is a hardware failure?

[A4Apollo]

Hi! @zhixxihz,

Does the issue persist while making a copy from the printer?

Have you tried scanning from a different application does the issue persist?

Try updating the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Resetting the printer can force some types of scanners to calibrate, which might fix the problem.

1. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.

2. With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.

3. Wait at least 60 seconds.

4. Plug the power cord back into a wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

5. Reconnect the power cord to the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, then try to scan.

Change the scan settings from a Windows computer with the HP Printer Assistant or HP Solution Center software.

Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.
NOTE: Do not load photos in the ADF to prevent damage to the photos and the printer.
Search Windows for your printer model, then click the printer name in the list of results.
HP Printer Assistant opens.
Click Scan, then click Scan a Document or Photo.
HP Scan opens.
Click one of the shortcuts that matches the file type and resulting action you want.
Change any of the shortcut default settings in the right side of the window, if necessary.
NOTE: Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.
Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.
Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.
Click Scan.
The printer scans the item, then a preview of the scan displays in HP Scan.
If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.
Click Save.
The Save as windows opens.
Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.

Refer this article to further troubleshoot scan quality issues. Click Here

Let me know if this works! 
Have a great day ahead! 🙂

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