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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-08-2024 03:21 AM

HP Recommended
Product: Color Laserjet Pro MFP M281dfw
Operating System: Microsoft Windows 11

I have just been using the top feeder on my MFP Printer to scan some pages after a long while. Problem: the scan file contains a black bar in the middle going from top to bottom (see included image). Any idea what this might be or how to fix it? Thanks in advance, Sebastian

 

Scan Black Bar.png

1 person had the same question
2 REPLIES 2

‎06-08-2024 03:43 AM

HP Recommended

Problem solved. Somehow a leaf found its way into the scanner (found it when opening up the cover).

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‎07-09-2024 11:15 AM

HP Recommended

still having the problem tried opening everything I could open

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